Managing Executive – Pro Talent – KwaZulu-Natal
Managing Executive
Introduction
The Managing Executive is required to lead the re-launch and growth of the business in the South African and International market into a 1000+ seater contact centre within 3 years
Duties & Responsibilities
Deliver operational leadership to ensure the quality of service delivery to clients.
Manage internal and external relationships to deepen the product offering and foster business growth
Implement a strategy for sustainable revenue growth and profitability.
Deliver a healthy sales pipeline and originate and implement transaction/deal opportunities to grow revenues.
Oversee the financial management of the business and make informed decisions (product pricing, resource allocation, procurement) to scale up profitably.
Introduce leading technologies, processes and data practices and design and deliver performance driven solutions for existing and new clients.
Manage key customer relationships, develop and close strategic opportunities to expand the customer relationship.
Attend and present market leadership at conferences, meetings and industry events to build the brand and profile of the business
Desired Experience & Qualification
Tertiary qualified preferred
A strong understanding of the BPO sector and previous experience in managing/optimising operations (operational mindset)
Minimum of 5 years related experience in a leadership role in a business with 300+ staff within the services and/or BPO sectors in SA and/or internationally
Proven negotiation and deal making skills Highly networked in corporate SA (preferably with an understanding of building an international strategy)
Proven track record of performance in a business leadership role
Highly persistent, resilient, proactive and assertive
Exceptional people and business management skills.
Detail-oriented and comfortable with a fast-paced environment.
Analytical thinker with excellent quantitative and superior problem-solving skills.
Entrepreneurial spirit with high level of determination