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Emergency Call Centre Agent – Afrikaans 2 views

Company in Centurion Highveld is currently looking for Call Centre Agents to join their team.

Qualifications and Experience:

 

  • Matric
  • Clear criminal and ITC record
  • Computer Literacy – MS Office: Work, Excel, Outlook.
  • Basic Life Support Qualification
  • English and Afrikaans (FLUENT)
  • EE Candidates will receive preference
  • Minimum 5 year working experience
  • Within a Call Centre environment
  • Administrative or structured environment with customer interaction.
  • Computer literacy: Microsoft Word, Excel and Outlook

Please email CV and copy of Matric certificate

 

Skills and Abilities:

Communication and Business Skills:

  • Bilingual
  • Excellent communication skills (written and verbal)
  • Quality orientated
  • Display a sense of urgency
  • Diplomatic & patient
  • Display initiative, maturity and a high degree of professionalism

 

Interpersonal Skills:

  • Team player
  • Work independently

 

Personal Attributes:

  • Be honest, sincere and consistent. Work hard to peruse our goals together relentlessly
  • Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
  • Ability to use standard office equipment

 

Main Activities:

 

  • To answer all incoming calls within SLA’s
  • To capture all calls on relevant systems according to policies and procedures
  • Manage all cases professionally and efficiently within the correct time frames
  • To assist with all client queries and requests

Clear Knowledge and understanding of policy wording, systems, processes and procedures

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