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Service Provider Manager/Supervisor 6 views

Johannesburg, Gauteng
Kontak Recruitment
Service Provider Manager/Supervisor (Medical Aid/Schemes) JB365
R25 000 – R35 000 per month plus benefits
Kontak Recruitment is currently sourcing and recruiting within the Health and Insurance employment sector for a large client based in Benoni who is currently expanding their team and looking for a Service Provider Network Supervisor that has worked or is working in the Medical Aid/Medical Schemes Industry and has experience with managing call center staff, to employ as soon as possible.
The successful candidate should have experience in dealing with Medical Aid Schemes and Providers to be considered for this position. Must also have thorough knowledge of the Medical Schemes Act.
Salary offering– R25 000 – R35 000 per month plus benefits (medical insurance – company contribution is 50% if candidate does not have medical aid, group life cover – in case of death, disability and dread disease, & 5 cubed investment which is similar to a provident fund).
Purpose of the position:
Manage provider network department and Maintain service standards.
Requirements for the Service Provider Network Manager/Supervisor:
Grade 12
Degree in Business Management
5 years+ experience in similar role
5+ years Management experience managing a medium to large team
Knowledge of all products offered
Knowledge of medical insurance industry
Knowledge of contact centers and telephone systems
Demonstrable Managerial skills – must be able to supervise staff
Own vehicle
Valid driver’s license
Able and willing to travel nationally
Duties include, but are not limited to for the Service Provider Network Manager/Supervisor:
Maintain Divisional Business Performance
Perform ad hoc Administrative Duties
Build and Maintain relationships with all Designated Service Providers
Establish, develop, and maintain business relationships with prospective and existing service providers
Update and maintain the scheme and benefit rules, be the main point of contact for the managed care administrator.
Responsible for updates to and from the business with regards to the service providers and managed care administrators
Responsible for maintaining service provider agreements and maintain both service provider and organization compliance
Liaise and sign up with prospective service providers
Conduct off site visits with service providers
Ensure that call center staff are trained, informed, and updated on all products and benefits
Manage all call center staff day to day activities
Monitor and conduct performance management and performance appraisals on staff
Handle all escalated calls and mails
Oversee all training within department
Conduct and report on forensic investigations
Identify, report, and resolve any trends picked up within the department
Liaise with all departments to communicate business needs
Conduct general admin and analytical duties
Maintain a data base of available statistics
Check that providers are paid according to SLA
Update bank details
Daily, weekly, and monthly risk analysis
Please email CV to and quote Service Provider Manager JB365 in the subject line
For full spec and to apply online
#serviceprovider #suppliermanagement #customerservice #callcentremanagement #jobsbenoni
#nowhiring #recruitingnow #jobopportunity

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